Dear Experts,
this is a typical go-live issue in our project and i am very new to BPM..i am sorry if i have posted any wrong questions...
the scenario in our project is : A OS- DB migration has happened from HP to IBM. and IBM is on Vanilla setup.
HP server have ECC and EP. Enterprise Portal is on 7.3
All the applications are working fine. Except a Webdynpro java custom application.
There is a WDJ custom application name(HELPDESK) which is developed to submit a request of certain types.
upon submission of the request it should go for the manager approval and the manager gets notified via UWL.
this whole process is done in BPM. UWL is connected via BPEMUWLConnector.
PROBLEM IS:
we are able to submit a request from the custom WDJ(bpm)application and upon submitting the request , a z-table in the backend is getting filled with the new request id and proper description.
but the UWL is not getting the correct request id (task id). it is showing a same request id each and every time you generate a new request.
what we did :
1. we checked the context data of the BPM process and found that the context data is same as the UWL details.
2. under the nwa-->configuration-->process repository -->before start process we are giving the request id as input with some other details and start process .
3. when we tried to start a process , it is starting a new process with the new data but the UWL is not receving any request. (i mean UWL is not getting updated . ex: today if i do a start process from nwa, today task is not there in UWL only yesterday is listed).
My questions are:
1. in this migration persective for above scenario -- do we need to redeploy the custom WDJ applications on to the new servers?
2. This issue is not workign in IBM(dev,quality, prod) and also in HP (dev, prod) . BUT in HP quality server only it is working (we dont know how) .
3. Please provide us suggestions as to which configurations we can check and compare in both the working systems and in other non working systems
we are not able to dig further , Please let me know how should i check further into this.
thanks in advance,
kavitha.